Please note that due to the personalized nature of our products, we do not offer any refunds.
It is your responsibility to know your ring size. The size listed on the original invoice will be sent to you unless a size change request was made and approved before completion.
Regretfully we cannot provide daily updates. If you require an immediate update, please contact us via the chat button at the bottom of the page, dm via instagram (best option) or email us at updates@thelouiebrand.com.
We offer a lifetime warranty against defects in material and workmanship for our products. However, please note that this warranty excludes money shot rings, resin rings, and rings made of wood.
WE DO NOT REPLACE LOST OR STOLEN RINGS ONCE YOU HAVE IT IN YOUR POSSESSION.
If you need to resize your ring, there will be a charge of $20-40 (plus shipping back to you) depending on the style and material, if resizing is even possible for the style you have chosen.
In the event that you order the wrong size and would like us to make you a whole new ring, there will be a 20% restocking fee, unless the size you need is available for a stocked item OR in the rare case we make you the wrong size.
Additionally, if you have a ring with a carbon fiber exterior that has worn out, there will be a $150 fee to completely rebuild it. That includes shipping back to you.
We sincerely appreciate your selection of our products and would like to express our gratitude. In today's era, it is regrettable that the implementation of certain measures has become necessary for the smooth operation of a retail business and especially very unique and small businesses such as this. However, we assure you that our commitment remains unwavering in delivering exceptional merchandise tailored to your preferences. Our utmost endeavor is to furnish you with meticulously crafted, top-notch items that will undoubtedly hold a special place in your heart for years to come.
Copyright © 2024 THE LOUIE BRAND - All Rights Reserved.